Rental agreement between individuals

The vehicle rented herein is exclusively intended for private and personal use as a tourism and leisure vehicle. Yescapa cannot be held responsible for any misuse of the vehicle or for any damage that may result from it.

The driver(s) of the vehicle rented herein certify that they are in possession of the necessary license to drive the rented vehicle, which is valid, according to its characteristics and its GVW (Gross Vehicle Weight). The drivers must respect the age and license duration conditions according to the subscribed insurance, as indicated on the Motorhome and Campervan Rental Insurance page. The vehicle can only be driven by the driver(s) declared in the rental agreement.

The renter engages their personal and contractual liability upon signing the rental agreement as described in Article 9.

The renter may not assign, sublet or lend the rented vehicle to anyone for any reason whatsoever. However, in the event of necessary repairs to the vehicle, employees of a mechanical garage and/or the tow truck are authorized to handle the vehicle, provided that the owner has been notified in advance and has given their written consent.

The renter determines their mileage package when they make their rental request to the owner. This mileage package is recalled in the summary of the request before payment and appears on the rental agreement. The parties accept it contractually upon signing the contract and cannot contest it later.

The owner is entitled to claim compensation if the mileage package provided for in the contract has been exceeded, according to the unit price provided for in the advertisement and reflected on the contract. Any agreement between the owner and the renter agreeing to a different mileage package must be reported in writing on the rental agreement.

In the event of exceeding the mileage authorized by the contract, the renter firmly undertakes to pay the difference at the rate stipulated in the rental agreement. The sum must be paid, as far as possible, at the time of the return inspection of the vehicle.

The renter is obliged to collect the vehicle at the address provided in the booking details, unless otherwise agreed by mutual agreement with the owner. If the renter requests a shuttle service (for the vehicle or passengers), the owner is entitled to demand additional costs which may amount to the equivalent of the costs incurred by the owner on presentation of supporting documents or to €50 for a round trip in the absence of supporting documents.

The renter is only released from their contractual liability upon returning the vehicle, the attached documents and the keys to the owner, provided that:

• no fines relating to an offence during the rental period are received by the owner;
• no tolls or gantry fees as of the rental date are received by the owner;
• no interior and/or exterior damage is noted and reported on the return condition report.

Otherwise, the renter remains committed to the owner and must respect the clauses of the contract until a solution is found to the incident or the reported problem(s).

In the event of receiving a fine relating to an offence during the rental period, the renter is obliged to pay it upon presentation of the fine.

In the event of receiving a toll or gantry fee incurred during the rental period, the owner must present proof of said passages and Yescapa will request immediate payment of said amounts from the renter. The renter is obliged to pay them upon first request. When possible, the bank card used for the rental payment may be used to recover the funds.

If the renter damages the interior and/or exterior of the vehicle, their liability remains engaged and requires them to pay the amount of the repairs or the amount of the applicable excess.

The vehicle and all accessories made available to the renter must be returned in the condition noted at the time of taking possession of the vehicle. A repair estimate must be requested by the owner from the garage of their choice. If the amount of the repairs is deemed too high by Yescapa, the owner is obliged to obtain a second estimate from another garage within the time limits set by Yescapa. The second estimate may not be requested from a garage where the owner or any member of their family is an employee or manager.

The loss or deterioration, even partial, of the vehicle or accessories financially obliges the renter to pay up to the total amount of the repairs, upon presentation of an estimate or an invoice (depending on the type of repair), as soon as their liability is engaged according to the return condition report of the rental or any other relevant element (amicable report, eyewitness, injured third party). If the deposit is managed by Yescapa as part of the rental, the renter authorizes the company Yescapa to collect the amount of the sums due, according to the terms detailed in Article 11.

The return of the rented vehicle must be carried out in a very well-lit place in order to carry out a return condition report in good conditions.

All parts and surfaces of the vehicle must be examined, including the upper parts of the vehicle. This return must be carried out by the same people as at the departure condition report. The owner may entrust the management of the condition report to a third party, provided that it is the same person at the departure and return of the rental. In these circumstances, the owner is obliged to inform the renter before the day of departure. In the event that the exit condition report is not carried out by the same person as the entry condition report, the damage reported on the return condition report cannot be studied by our team and the owner must immediately return the security deposit if they are managing it. Exceptions will be tolerated in the event of the absence of the person in charge of the return condition report for a case of force majeure and with the prior written consent of the renter. In this type of case, a study of the damage may be carried out by Yescapa with the means at its disposal.

Delay of one of the parties

By default, the vehicle collection time is set at 9am for a collection from the morning of the departure day and at 2pm for a rental from the afternoon. As for the vehicle return time, it is set, by default, at 12pm for a return in the morning and at 8pm for a rental until the late afternoon. These times are given for information only and apply, in the absence of a contrary agreement between the two parties. As the default times cannot be modified on our platform, the vehicle collection and return times and rates mentioned in the vehicle's ad description will apply. Any delay by the owner or the renter at the entry and/or exit condition report of the vehicle of more than two (2) hours is invoiced according to the following principle: beyond 2 hours of delay and up to 6 hours of delay, the injured party is entitled to claim payment of 10 euros per hour of delay. Beyond 6 hours, the injured party is entitled to claim the amount equivalent to one day's rental, increased by one hundred percent (100%), i.e. two days' rental. This claim is to be exercised directly between the parties with a settlement of the sums due by the means of payment agreed between them.

Beyond 2 hours of delay on the part of the owner, the renter is entitled to request the cancellation of the rental and to receive a 100% refund of the rental or to use the sum to rent another vehicle. In such a situation, the owner risks the suspension of their ad and a penalty of €150 for the benefit of Yescapa as compensation for the loss of service quality. These sanctions are not applied if the origin of the delay is linked to a proven case of force majeure.

The total rental amount is paid in advance via the Yescapa platform and the owner's remuneration is paid to them after the end of the first day of rental. For any possible sums for optional accessories for which the owner wishes to charge for use, they must inform the renter in advance and reach an agreement on the amount which will be paid in cash before departure.

The owner must, as far as possible, provide the vehicle with the fuel tank one hundred percent (100%) full. Likewise, the renter must return the vehicle with the fuel tank one hundred percent (100%) full. Failing this, the renter must return the vehicle with the fuel tank at the same level as when the vehicle was taken over.

Furthermore, the owner undertakes to provide a sufficient level of gas to make the journey, engine oil, coolant, windscreen washer fluid and, where applicable, products for the use of the cassette, water from the clean water tank and ad blue, which are consumables included in the remuneration received for the rental. In the event of a lack of these elements on the day of departure or exhaustion during the rental, the renter must purchase them and the owner will be obliged to reimburse the renter directly in cash or by bank transfer upon presentation of the receipt.

In the event of a breakdown occurring during the rental period of the vehicle, the renter must imperatively notify the owner. It is their responsibility to follow the instructions given on the procedure in case of an incident indicated on the insurance certificate. Roadside assistance can only intervene when the vehicle is not in a condition to be driven safely. If this is the case, the renter must use the assistance by following the instructions of the procedure in case of a breakdown or incident. If the breakdown concerns a piece of equipment and does not prevent safe driving, the renter is obliged to follow the owner's instructions and go to a garage if requested. In the event that the breakdown requires repairs or replacement of parts that may be necessary for the vehicle to be operational again, a written agreement in the form of an e-mail or a written telephone mini-message (SMS) from the owner must be imperatively obtained by the renter before authorizing the garage to intervene on the vehicle. In the event that the owner gives his agreement to carry out the repairs, the renter may give the repair order to the professionals. The invoice can then be paid by the renter in order to continue the rental. The amount of the repairs will remain the responsibility of the renter or the owner depending on the origin of the incident; the costs may be shared 50/50 in the absence of proof as to the origin of the breakdown. So-called mechanical breakdowns, excluding leisure batteries, are most often the result of normal wear and tear or obsolescence of the vehicle. The breakdown table indicates the responsibility of each party, depending on the part that has failed.

In the event of an incident or a mechanical breakdown immobilizing the vehicle, the renter may leave the vehicle in the mechanical garage designated by the insurance assistance. The insurer will inform the renter of the subsequent procedure depending on the current situation. In the interest of assigning responsibility, the renter must wait for the assistance service to carry out an inspection with the mechanic. They must also take all necessary photos (interior, exterior and dashboard with warning lights on) to prove the condition of the vehicle before it is removed. In the event of repatriation by the assistance service, the renter must assume the cost of the difference in missing fuel compared to the departure inventory. If the owner refuses the repair or if the mechanical breakdown immobilizes the vehicle for a period longer than that provided for by the applicable assistance, it will then be up to the owner to collect their vehicle from the garage that carried out the necessary repairs. Depending on the insurer, the cost of transport from their home to the said garage may be covered, according to the conditions defined in the applicable assistance contract.

If the immobilization is due to improper use or an accident caused by the renter, the owner may retain the costs of the “return” journey to their home from the security deposit provided by the renter. If the cause of the immobilization is fortuitous or indeterminable, the return costs to be borne by the owner will be shared equally, i.e. 50% for each party to the contract. The security deposit provided for the rental may be used to apply such a measure. If the immobilization of the vehicle results from normal wear and tear or negligence related to the regular maintenance incumbent on the owner, the latter must fully assume the return journey as part of the recovery of their vehicle. Concerning the distance of repatriation of the vehicle, all countries to be visited must be mentioned in the rental agreement or be the subject of a written agreement with the owner. Failing this, the renter will be assigned the full amount of the return journey.

In the event that the mechanical incident results from improper use by the renter, a third party or a fixed object and the renter is found to be responsible, the latter will then be required to pay for all the resulting repairs and will not be able to claim any proportional reimbursement for unused days. Insurance and service fees will not be refundable.

If the origin of the breakdown determines that the owner is responsible, they will then be held responsible and must assume the cost of the repairs. If the renter has advanced this amount, the owner is obliged to reimburse them upon presentation of the corresponding invoices. The renter undertakes to have said repairs carried out exclusively by a competent garage authorized to carry out the repairs.

In the event that it remains impossible to determine responsibility for the incident, it is up to the owner and the renter to assume responsibility and the cost of the repairs on a 50/50 basis.

The owner must hand over a vehicle in perfect working order, driving and cleaning alike, with all levels checked, tyre pressure and a tank full of fuel, gas levels sufficient for the duration of the trip, a clean cassette, grey waters emptied, inside and outside cleaning done and disinfection according to the procedure indicated in the rental contract. By taking the vehicle, the renter implies, unless written otherwise on the rental contract prior to departure, that the vehicle is in perfect working and driving order and that the cleaning is satisfactory.

The owner undertakes to carry out the mandatory periodic inspections known as technical inspections. In the event of non-compliance with the technical inspection, if an accident occurs as a result of an item not checked by this compulsory inspection, the owner will be held liable and will be responsible for the cost of repairs. If the renter receives a fine for non-compliance with the technical inspection, the vehicle owner undertakes to pay the fine or reimburse the renter.

The two parties to the contract carry out the inventory of fixtures together and record the information on the rental contract (paper or digital). It is up to the parties to agree on the language in which the comments are written on the digital contract or, if two paper contracts are completed, that the information written on the two copies corresponds, regardless of the language in which it is written. The owner undertakes to check all the important elements of the vehicle, such as the air conditioning, heating, water heater, fridge, oven, and hob (non-exhaustive list), during the inventory on departure and on return of the vehicle in the presence of the hirer. The hirer must note on the rental contract the expiry date of the gas pipes if the vehicle is equipped with them. Any item not noted on the rental contract at the departure or return inventory cannot be dealt with by our teams, nor can it be covered by the insurer or compensated by either party.

The owner undertakes to drive their vehicle and perform some manoeuvres in the presence of the renter in order to detect any possible anomaly (suspicious noise, malfunctioning...), on the day of departure and upon return of the vehicle.

The owner undertakes to rent their vehicle in the best possible state of cleanliness. In the event that the renter does not agree with the state of cleanliness of the vehicle, it is then necessary to indicate this on the departure inventory sheet, in the box intended to this purpose. It is then recommended that the owner takes the time to readjust the condition of their vehicle. If, following this cleaning or proposal of it, the renter still refuses the vehicle put at disposal, the cleanliness of the vehicle can not be used as a valid reason to cancel the hire and no refund will be possible towards the renter: the owner will receive their remuneration as initially planned. If the owner does not wish to clean their vehicle and the renter refuses to take it, it is up to the renter to provide proof of non-conformity of the state of cleanliness (photographs, videos...): these must be sent to Yescapa as soon as possible by e-mail. The renter must immediately cancel the rental via their Yescapa account before the last hour of the first rental day (theoretical departure day). If Yescapa considers that the vehicle was not in an optimal state of cleanliness, the platform reserves the right to ask the owner for a full refund.

The owner undertakes the responsibility for any repairs to the vehicle not resulting from a misuse by the renter (normal use and driving of the vehicle). In case the renter must pay for the repairs upfront, the owner undertakes to reimburse them upon presentation of supporting invoices, for which the owner will have previously and expressively given their authorisation to the renter, in order to proceed with the repairs strictly necessary and strictly required at the time. Such requests and authorisations must be made in writing in the form of an electronic message sent via e-mail or via a text message ("SMS").

In case of breakdown or breakage of a vehicle equipment resulting from wear and tear of the element and not being related to a bad use of the renter, the owner will be held to pay compensation proportional to the damage caused during the hiring in deduction of their remuneration.

• Essential equipment (refrigerator, air conditioning, heating, water pump, bedding, skylights) 1 day's rental for rentals of 6 days or less, 2 days' rental for rentals between 7 and 10 days, 3 days' rental for rentals of 11 days or more. In the event of a malfunction of several pieces of equipment during the rental period, these penalties may be added together, but the total may not exceed 50% of the amount of the owner's remuneration. The payment of the said penalty engages the full and entire responsibility of the owner towards the renter, Yescapa will not be responsible for the payment of this amount.
• Additional equipment (table, awning, car radio, television, crockery) 1/2 day rental for bookings of 6 days or less, 1 day rental for bookings between 7 and 10 days, 1.5 days rental for bookings of 11 days or more. In the event of a malfunction of several pieces of equipment during the rental period, these penalties may be added together, but the total may not exceed 50% of the amount of the owner's remuneration. The payment of the said penalty engages the full and entire responsibility of the owner towards the renter, Yescapa will not be responsible for the payment of this amount.

In the event of a mechanical breakdown during the rental period for which the renter is not responsible and the vehicle can be repaired and the rental period continued, the owner will be required to pay compensation proportionate to the damage caused, calculated on the basis of the scale for vital equipment as mentioned above.

In case of damage(s) notified on the return inventory of fixtures that was not noted on the departure inventory of fixtures, the owner must keep the entirety of the security deposit when it is managed by them and indicate it in the rental contract at the place provided for this purpose. The security deposit is kept by the owner during the study of the file and may be kept permanently, totally or partially, if the arbitration communicated in writing by Yescapa indicates a total or partial responsibility of the tenant. The details of the amount to be kept and/or returned are indicated by Yescapa as well as the deadlines to be respected. An amicable resolution is strongly encouraged, but in the absence of agreement between the parties, the owner and the renter must declare the damage(s) via the form available in the User Account within 72 hours after the end of the rental. In the event that the vehicle is damaged before the rental, the owner is obliged to inform the next renter in order to agree on a possible financial or in-kind settlement.

The owner must check the condition of the tyres. They must be changed every 5 (five) years. If the tyres are more than 5 years old, the renter cannot be held responsible for punctures or burst tyres. Yescapa asks owners to take photos of each tyre for the first rental of the year. In the event of an incident, the renter must keep the damaged tyre and/or take a photo of the tyre, including the DOT (age of the tyre).

In the case of a puncture: the renter is liable. When only the punctured tyre has to be changed (in case the second tyre of the same train is new), 100% of the replacement cost is at the hirer's expense. However, in most cases it will be necessary to change both tyres on the same train; in this case 75% of the cost of replacing the tyres (damaged tyre and second tyre on the same train) will be charged to the renter. The remaining 25% will be charged to the owner.

The tyre(s) must be changed in the garage where the vehicle was towed and chosen from the catalogue of equivalent and suitable models in stock.

In the case of a tyre blowout: The occurrence of a tyre blowout will be deemed to be the result of wear and tear of the tyres and will therefore be the responsibility of the owner, except where the circumstances of the occurrence imply proven misuse by the renter (for example following the use of an unsealed road, impact with a fixed body, pressure not checked, etc... the detailed declaration and the place of pick-up by the tow truck being taken as proof). It should be noted that the parties undertake to check and photograph the tyres on leaving the hire.

In the event of an interruption of the rental period due to a breakdown of the vehicle for which the renter cannot be held responsible, the owner undertakes to reimburse the renter for the amount corresponding to the days and kilometers not used. The said reimbursement shall be made directly between the parties. The owner shall be solely responsible for this reimbursement. In the absence of such reimbursement, the renter may take legal action against the owner

If the said breakdown occurs within the first 48 hours of the rental, the owner will be required to refund the rental in full. Yescapa reserves the right to delay the transfer of the owner's remuneration in the event of a breakdown reported within the first 48 hours of the rental, pending the provision of information to verify the responsibility for the breakdown.

Yescapa reserves the right to demand the vehicle's maintenance booklet, any maintenance or replacement invoice that may be related to the breakdown and/or a diagnosis from a competent garage if this is necessary to assign responsibility for the repair.

If the responsibility for the breakdown cannot be determined, the owner is obliged to reimburse 50% of his remuneration and the daily rate of the kilometer package not used.

With regard to the cleaning of the interior, exterior and cassette of the vehicle, the renter shall not be held financially liable for any cleaning not carried out as a result of an interruption in the rental period when the renter's responsibility is not engaged or is partially engaged.

In the event of leakage problems in the vehicle, liability will be deemed to lie with the owner. The owner will be obliged to offer compensation proportionate to the damage caused, calculated on the basis of the scale for damaged vital equipment as mentioned above, in order to compensate for the degraded experience from the day on which the lack of waterproofing was reported until the end of the rental period. The renter may choose to terminate the rental early for this reason and claim a refund of the owner's remuneration on a pro-rata basis for the days not consumed. The parties take note that the two penalties are not cumulative.

When the deposit is managed by the owner, it must be kept until the vehicle is returned in order to check that any damage not resulting from the breakdown has not occurred. In the event of damage, the owner is obliged to declare it within 24 hours of receiving the vehicle by providing photos of the inventory of fixtures on arrival, the signed contract and photos of the damage and the illuminated dashboard. Please note that the security deposit cannot be used to pay for the owner's travel expenses to carry out estimates or repairs on the vehicle. The security deposit cannot be used to top up missing fuel due to a rental interruption where the renter is not responsible.

The renter is obliged to print out the insurance certificate and to read it before the rental. The rental agreement must be signed on the day of departure in the presence of both parties, either from the owner's mobile application or in a paper form available on the renter's and owner's profile. On the paper contract, in case the language of expression is not common between the owner and the renter, the parties have the responsibility to understand the content before signing it. Yescapa can provide support for the understanding between the parties during the opening hours of the service.

The digital contract is available on the owner's mobile application in their language and the paper contract via the Yescapa user account in the language chosen by the user for the site. Please note that if the rental takes place in Portugal, the tenant must take a rental contract in Portuguese by legal obligation. The rental contract must be completed on the day of departure and return.

The renter has the right to refuse the rental if the main characteristics of the vehicle do not comply with the description of the advertisement proposed on the Yescapa platform. The vehicle must match the interior/exterior photographs on the Yescapa website. In case of a dispute, the renter must provide proof of non-compliance of the vehicle (photographs, videos ...). The renter must ensure the proper operation of the vehicle and all its equipment during the state of places of departure. By taking possession of the vehicle, the renter starts the rental and can not claim a reimbursement or commercial gesture from Yescapa concerning the condition of the vehicle.

The renter must ensure that the vehicle is locked when they depart. They must not leave valuables in full view and must take all necessary measures to prevent theft of equipment in the vehicle. Neither the owner nor Yescapa can be held responsible for any theft, loss or damage of the property belonging to the renter and the passengers. In the event of an attempted break-in or theft, and without any identified or identifiable third party, all damage resulting from the break-in or theft will be the responsibility of the renter.

In the event of an accident and / or damage to the vehicle (inside and / or outside), the renter agrees to notify the owner and the company Yescapa immediately and without delay by phone call and / or e-mail.

The renter must inform the owner and Yescapa by telephone and/or email of any maintenance or repair work carried out on the vehicle. The invoice can be paid for by the renter in order to continue the rental. The cost of the repairs will remain at the expense of the liable party depending on the cause of the incident.

The driver(s) designated by this rental contract must hold a category B driving licence for driving a vehicle with a gross vehicle weight less than or equal to 3.5 tonnes. They must imperatively respect the minimum age and number of years they have had their licence for, required by the insurance applicable to the rental or, failing that, required by the owner in their advertisement.

The renter undertakes to maintain the vehicle in a prudent and diligent manner and with the same precautions as if it were their own vehicle, to carry out all the checks made obligatory by the present circumstances. The renter is required to perform regular maintenance of the vehicle during the entire period of the contract and as long as they are in possession of the vehicle.

The renter shall bear all the costs of repairing the vehicle made necessary, or insurance deductible applicable, as a result of damage resulting from their personal use or from third parties to the rental contract or from any damage caused by an unidentified third party.

The renter undertakes to return the vehicle in perfect working order and with a full tank of fuel. If a cleaning fee is included in the rental price, the renter is not obliged to clean the entire interior and exterior of the vehicle. Only the toilet cassette and dirty water must be emptied. If the cleaning fee was not included, the renter must return it having cleaned the interior and exterior of the vehicle as well as the toilet cassette and emptied the dirty water. These conditions must be at least similar to those in which the vehicle was hired. If the vehicle is not handed back according to those terms, and unless noted otherwise on page 3 of the contract, the owner will be able to request the amount indicated in the table below:

These penalties can be accumulated depending on the condition of the vehicle compared to the way it was rated on the inventory of departure. Additionally, if the renter breaks one of the rules set by the owner in their listing, they are also liable for the following penalties:

If, however, the state of uncleanliness of the vehicle requires the intervention of a professional cleaner, this service must first be approved by Yescapa on presentation of photos taken during the inventory of fixtures on return and in the presence of the renter. If the need for the service is approved by Yescapa, it may be carried out at the renter's expense upon presentation of an invoice. This service cannot be added to any of the penalties described above. In the absence of approval for professional cleaning, the owner will be limited to the cleaning penalties specified in this clause. If the cleaning costs have already been paid by the renter at the time of booking, no additional penalties may be applied without the approval of Yescapa. If a cleaning package was included in the reservation and the intervention of a professional is validated by Yescapa, the difference between the amount of the cleaning package and the actual cost of the service will be the exclusive responsibility of the renter.

The different amounts due to the owner, will have to be paid upon the return of the vehicle, as a part of the vehicle's maintenance costs that the owner may have to incur personally. In case of immobilization of the vehicle obliging the renter to put an end to the hire, if the immobilization is due to misuse or an accident caused by the renter, the owner will be able to take the amount set by the present terms for the cleaning, directly from the security deposit. The security deposit provided as part of the hire may be used to implement such a measure. If the immobilisation of the vehicle results from normal wear and tear or negligence related to irregular maintenance, which is the responsibility of the owner, the latter may not claim compensation for cleaning of the interior or the exterior, nor retain any amount whatsoever, as the renter was not able to perform cleaning in optimal conditions following an immobilisation.

The renter may only abandon the rental in the event of a decision by the assistance company following a breakdown of the vehicle. If the renter abandons the vehicle for any other reason, the renter automatically loses the right to reimbursement of the security deposit, is financially responsible for the repatriation of the vehicle to the owner's home and for any damage caused to the vehicle until the vehicle is repatriated to the owner's home.

The use of the vehicle for the entire duration of the rental period is only permitted in the countries indicated at the time of the application. In the event that the renter fails to comply with the restrictions indicated by the owner in the ad, the renter shall be liable to a financial penalty of fifty (50) Euros to be deducted from the security deposit by the owner. In case of immobilisation of the vehicle following a breakdown or an incident occurring abroad with a vehicle whose rules of life on board stipulate that travel abroad is prohibited and unless written agreement from the owner to travel to a foreign territory, the renter is exposed to assume additional costs for the repatriation of the vehicle. The same applies if the country or countries visited are not declared at the time of the reservation request.

In the event that the vehicle shows cosmetic damage of an aesthetic nature (see table below) which occurred during the hire, the owner must choose to repair rather than to replace the damaged part, of which the costs will be covered by the renter. Cosmetic damage of an aesthetic nature is considered to be damage to the interior of the vehicle, not covered by the rental insurance, such as the following:

Where the repair of superficial damage of an aesthetic nature is impossible, the renter is obliged to compensate the owner. The amount of compensation will be determined according to the size of the damage and the original price of the item:

• if the item is of a value of £50 or less: the renter must replace the item or leave a sum equivalent to the price of a replacement item, on presentation of proof of purchase.
• If the value of the property is greater than £50: Yescapa will arbitrate between the parties based on criteria such as: the size of the damage in relation to the damaged surface, the functionality of the damaged property, the initial value of the damaged property. These criteria are not exhaustive and will be established and communicated by Yescapa on a case by case basis. Any compensation for aesthetic damage to be paid by the renter may not exceed £150. Once the arbitration relating to the aesthetic damage has been pronounced, the parties are obliged to respect the decision and the deadlines communicated.

In the event that cosmetic damage turns out to be hidden damage, i.e. the part has been "covered up" to hide the damage, the renter will be held responsible and must cover the costs for repairs.

The renter can not make any modifications or irreversible adjustments, both inside and out on the vehicle, without the prior and express agreement of the owner. The renter must check the levels of the various fluids of the vehicle: engine oil, water, sewage, steering fluid, windshield washer and engine coolant. As soon as necessary, the renter must keep these levels adequately refilled during the rental.

The renter must regularly check the tire pressure of the vehicle. As soon as it is necessary, the renter must inflate the tires to the pressure levels indicated on the vehicle's operation and maintenance manual supplied by the manufacturer. This document must be given to the renter when they take possession of the vehicle.

The renter must replace any vehicle equipment that has been used or damaged during the rental period including wipers, toilet paper or light bulbs. The renter is liable for any damage caused by their own negligence or that of third parties during the rental period of the vehicle. The renter is solely responsible for any damage resulting from filling the tank with unsuitable fuel, accidentally filling the fuel tank with water, or filling the water tank with fuel. The renter is obliged to keep the receipt of the last fill-up for presentation at the time of the return inspection. In the event of the presence of inappropriate fuel in the vehicle, the renter must present proof that the correct fuel was deposited at the last fill-up. If this is not done, the renter will be deemed responsible and will have to pay for the cleaning and any damage resulting from the incorrect fuel.

For all roadside offences detected by the police during the rental period, the renter is legally liable. The renter is fully responsible for penalties (ticket, point penalties...) reported during the effective period of the rental contract with the rented vehicle. Yescapa reserves the right to forward the documents (identity document and driving licence) to the competent authorities for attribution of the ticket to the holder of the rental contract responsible for the infringement, following the presentation of the proof of conviction received by the owner.

For any deterioration inside or outside the rented vehicle, a second quote can be requested from owners in order to make a comparison should Yescapa deems it necessary and only if the vehicle can be moved to a second garage.

When the estimate for the repairs is inferior to the excess, the insurance company cannot mandate an expert to assess the vehicle. The same applies to damage not covered by the insurance. In these two cases, the costs for the repairs will be charged to the hirer if he is liable upon presentation of a repair estimate or an invoice.

However, in the event of damage to a vehicle that is more than 15 years old (and where the damaged part has not been replaced in the last 15 years), a depreciation coefficient may be applied to apportion the cost of repairs between the owner of the vehicle and the hirer responsible. The application of the depreciation coefficient makes it possible to apportion the value of the parts needed to repair the vehicle, taking into account their loss of value due to use, age or technical progress. For parts damaged after the fifteenth year, 50% of the total cost of the estimate will be shared between the owner and the lessee, but only if the vehicle has not been inspected. If the damaged part has been replaced within the last 15 years, it is the owner's responsibility to send the supporting invoice at the same time as the estimate so that the depreciation coefficient is not applied.

Furthermore, in the case of damage aggravation, i.e. when the damaged element already had visible damage on the entry inventory and it is impossible to repair said damage resulting in mandatory substitution of the damaged element, a vehicle assessment cannot be conducted if the vehicle had too significant damage before the rental. In the absence of a vehicle assessment, Yescapa reserves the right to study a distribution of the amount to be charged between the owner and the renter, depending on the importance of the initial damage, up to a maximum of 50% between the owner and the renter. In case of insufficient elements (photo, video) to estimate the initial wear, the substitution amount will be the exclusive responsibility of the renter.

For any damage, the repair of the damaged element(s) will always be preferred to the replacement. However, if the damaged element(s) cannot be repaired, they will have to be replaced with new parts.

If the rental is interrupted due to a breakdown or incident for which the responsibility of the renter is engaged or remains to be determined, the renter will not be able to claim a refund of the rental. Furthermore, if the hirer wishes to book a replacement vehicle to continue their trip, the new rental will remain at their expense as well as any amount consequent to this new rental such as the deposit.

The sums consecutive to the journey of repatriation of the vehicle and not taken in charge by the insurance could be claimed with the renter or retained of the deposit under presentation of proof of payment by the owner. In the case where the owner must move to repatriate the vehicle, the expenses related to the way of the return of the vehicle remain with the responsibility of the renter when they are responsible for the origin of the immobilisation of the vehicle.

This rental is expressly agreed and accepted in accordance with the applicable laws and regulations. The parties undertake to complete a thorough inventory check of the vehicle when it is rented and when it is returned. These two documents are signed by both parties. The burden of proof lies with the party who disputes the accuracy of the inventory form.

The renter takes the vehicle in the condition it is in on the day they take possession of the vehicle.

In the absence of a joint vehicle inspection report between the parties on the day the rental begins, the renter is deemed to receive the said vehicle in good working condition and clean without further formalities. From the moment the renter takes possession of the vehicle, they have responsibility for it, its use, control and protection. When the vehicle is returned, the owner is deemed to receive the said vehicle in good working condition and clean without further formality. In the event of damage(s) reported during the return inspection that the renter would dispute the accuracy of, it is their responsibility to provide the necessary evidence of their non-liability regarding the damage(s). Otherwise, they cannot absolve themselves of their responsibility.

Use

The renter enjoys the use of the vehicle and uses it under normal and standard conditions of use.

In particular, the renter undertakes to take all necessary precautions for use, to strictly comply with the prescriptions of the rules from the Highway Code or regulations in force.

It is forbidden for the renter to use the vehicle:

• to take part in motorized sporting events, vehicle tests and as a driving school;
• to transport goods or people for payment;
• to take part in any form of humanitarian convoy without written agreement from the owner;
• to travel to a war zone or armed conflict area during the rental;
• to tow, haul or move another vehicle in any way;
• overloaded with a number of people or a payload exceeding the values and prescriptions as indicated by the manufacturer;
• to transport flammable, explosive, toxic or dangerous materials;
• to commit any offense.

The payment of any compensation resulting from equipment malfunction as stipulated in Article 8 is conditional on the renter's compliance with this procedure.

The rental vehicle may be equipped with a GPS tracker for the safety of the owner and the renter. The owner cannot use this device to violate the renter's privacy. In the event that the GPS tracker records a geolocation excluded from the rental contract such as an undeclared visited country or one of the points listed above, a forfeiture of insurance guarantees may be applied and the renter may be held legally and financially responsible in case of damage and/or any other consequence derived from the undeclared or prohibited geolocation by this contract.

Insurance

The insurance and assistance correspond to those specified during the booking request, contracted upon payment of the booking and are indicated on the rental contract.

Occurrence of damage: In case of damage such as an accident, theft, loss, fire, damage caused by game or any other degradation, the renter must immediately notify the police or gendarmerie forces. In such situations, the renter undertakes to establish or have established a report or official record attesting to the conditions under which said damage occurred. In case of such damage, the renter undertakes to inform the owner and Yescapa company without delay in writing through sending a message via electronic mail ("e-mail").

If an amicable accident report is drawn up by the renter, it must be completed at the scene of the accident, with the other driver involved in the accident, in accordance with customary practices and current regulations without any section being evaded or ignored, or even partially, incorrectly or illegibly filled out. Particular care must be taken with the sketches. If the accident involves several vehicles, the renter must establish an amicable report with the driver of the vehicle in front of them, and a report with the vehicle behind them. In case of refusal by the other driver to fill out or sign the amicable report, at minimum, the registration number of the opposing vehicle must be noted by the renter. The renter must then attempt to obtain testimony from people who witnessed the accident, or request intervention from a police or gendarmerie officer.

Said amicable report, duly completed, must be transmitted to the insurance company no later than five working days after it has been previously presented and validated by the owner who is required to respect the above deadline which is of public order (art. L. 113-2 of the Insurance Code).

Assistance

Travel assistance can be requested 7 days a week and 24 hours a day when the vehicle is no longer roadworthy, that is, as soon as a warning light comes on or the vehicle no longer starts or cannot travel in complete safety. The renter undertakes to follow the steps described in the incident procedure available with the insurance certificate. In case of equipment failure, the renter informs the owner to determine if the vehicle should be taken to a garage.

The security deposit can be used to cover vehicle repair costs in the event of a claim or damage. It can also be used to cover the insurance excess. The security deposit is also intended to cover kilometer overruns and any amount owed to the owner by the renter as a result of the hire, in accordance with the terms of the rental contract. The management of the deposit is subject to the signature by both parties (renter and owner) of the rental contract and the inventory of fixtures on departure and return of the rental.

If the security deposit is managed by the owner:

The owner receives the security deposit in person, the amount of which must be stated on the rental contract. The security deposit may be paid by cheque, cash or any other means of payment previously agreed between the renter and the owner. If the security deposit is not received on the day of departure, the owner must refuse the rental and therefore cancel the present rental. The renter will not receive any refund.

If the vehicle shows no anomalies, the owner must imperatively return the security deposit when the vehicle is returned.

If the vehicle has been returned damaged, the owner must keep the entire security deposit without cashing it until the amount of the repairs is known. The amount must be indicated in the rental agreement in the space provided.

If the renter exceeds the kilometer package, returns the vehicle with missing fuel, is more than 2 hours late and/or is negligent (see article 9), the owner must keep and withdraw the amount indicated for the aforementioned cases in accordance with these clauses after having completed the inventory of fixtures, which must imperatively be signed by both parties.

The Security Deposit may be used to cover any toll charges or fines that the renter will inform the owner of upon return of the vehicle. If no provision is made when the vehicle is returned and toll fees and/or fines are charged to the owner on dates corresponding to a rental period, the renter remains liable for this amount and responsible for any associated penalties (loss of points, withdrawal of licence...).

The Security Deposit cannot be withheld by the owner, in whole or in part, if Yescapa indicates that all or part of the amount is to be returned to the renter. If the deposit is not returned within the time limit communicated in writing, the owner is fully liable to the competent authorities. Yescapa undertakes to suspend the advertisement of an owner who improperly withholds a security deposit in the context of mediation. In the event that Yescapa has not been informed of the withholding of the security deposit within the time period eligible for the damage claim, the mediation effort cannot be guaranteed.

If the security deposit is managed by Yescapa:

The renter expressly authorizes Yescapa to recover the amounts due, up to the subscribed excess. If the vehicle shows any anomalies, the owner has 24 hours after the return of the vehicle to inform Yescapa and a period of 3 working days to submit an estimate (in case of impossibility to provide an estimate within the time limit beyond the owner's control, Yescapa may indicate another deadline to the parties). The anomalies thus reported must be the same as those listed on the two respective copies of the return inventory of fixtures, duly completed and signed by both parties. The owner has the right to ask the renter for compensation in person at the time of the return of the vehicle, if the cost of the compensation is less than 100 euros.

Regardless of how the security deposit is managed, if the tenant is found to be responsible for damage and/or a penalty, he/she is liable for the full amount and cannot refuse to pay the said amount, which may exceed the amount of the security deposit.

In case of refusal to pay or lack of response from the tenant, the bank card used for the rental payment may be used to recover the funds. This is valid for both methods of deposit management.

Amicable resolution is the preferred option for quick management of any damage or breach of contract. The security deposit and the indications of these clauses allow the parties to find an amicable solution. If however there is a conflict between the parties, Yescapa offers a mediation service. Our team would not have the competence of a lawyer or legal service and offers support based on these clauses and its experience as an intermediary platform. The intervention of our mediation service will be charged forty-nine euros (49€) to the party at fault, or will be divided equally between owner and renter if the fault cannot be formally attributed to one of the parties.

In parallel or in case of failure, the parties have the possibility to seize the competent court in their name. The parties to the contract can turn to the proximity judge, competent for disputes of less than 4000 €.

Within the framework of the mediation proposed by Yescapa, the renter and the owner undertake to respect the indicated deadlines from the declaration until the closure of the files. The mediation procedure can only be delivered in compliance with the said deadlines.

By default, the mediation operated by Yescapa cannot exceed more than 30 consecutive working days for the same declaration. The parties undertake to respect the decision announced at the closure of the file by honoring the deadlines indicated by our team, the planned compensations as well as the restitutions of security deposit, where applicable, according to the indicated instructions. In case of contestation of the closure of the file, the opposing party or parties expose themselves to a suspension of their user account and announcement of the vehicle where applicable. In certain cases, a processing time superior to 30 days may be granted by decision of the Yescapa team. Files declared to insurance are subject to the processing deadlines of the insurer. Any damage declaration made more than 3 days after the return of the vehicle and the end of the rental contract cannot be processed.