Help Centre - Renter

How the website works

• Do I have to sign up to the website to book a vehicle ?
• What are the service fees for?
• May I leave a review after a rental?
• One of my documents was refused, what should I do?
• I'm having trouble with uploading documents, what should I do?
• If my booking request is accepted, what happens next?
• What happens in the event of a cancellation?
• What if the owner cancels my booking?
• I have subscribed to the cancellation insurance, how do I cancel my booking?
• I am interested in several vehicles, can I send booking requests for all of them?
• I want to go a trip tomorrow, can I book a vehicle?
• Is sending a booking request binding?
• When can I consider that the rental is legally binding?
• What happens if a vehicle I'd like to rent is already booked?
• I've sent a request but haven't received a response yet, what happens next?
• Why has my booking request not been sent to the owner?
• When will I be able to contact the owner ?
• I am interested in a particular vehicle, how can i get more info from the owner?
• What are the kilometre options?